Customer Service Representative III
City of Burbank · Burbank
- Pay
- $65,190–$89,866/yr
- Job type
- Full-time
- Work mode
- On-site
- Category
- Government & Public Sector
- Neighborhood
- Burbank
- Posted
- September 18, 2026 (Sep 18)
- Last verified
- October 1, 2026
About the Role
Burbank Water and Power seeks a Customer Service Representative III to serve as lead in the Customer Service & Marketing Division, handling complex customer service duties across billing, call center, cashiering, credit, collection, and field services.
Exam Schedule
- Week of 11/02/26: Blind application and supplemental scoring
- Week of 11/16/26: Oral interview
What You'll Do
- Serve as lead to other Customer Service Representatives
- Handle customer interactions in person, via email, fax, and telephone; resolve escalated inquiries
- Address concerns regarding municipal service accounts, billing, and City services
- Calculate and process adjustments and corrections to customer accounts
- Handle cash, balance a cash drawer, and prepare deposit slips
- Recommend procedural changes for operational improvements
- May supervise, train, and evaluate employees
Requirements
- High school diploma or equivalent
- Three years of recent experience in customer contact work
- One year of recent experience in a call center, operational technology, cashiering, or financial clerical work
- Must type accurately at 40 net words per minute
Pay
$65,190–$89,866/yr
This listing comes from City of Burbank's own careers feed and was last verified against it on October 1, 2026. Stale listings are removed automatically.
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Customer Service Representative III
$65,190–$89,866/yr